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THE MOST COMMON QUESTIONS
How do I place an order?An order can be placed by phone 519 -722 - 2045 An order can also be placed by clicking the add to cart button a message will be sent to our messaging unit to fill the order and get it ready for shipping. For commissions, there will be ongoing communication on when commission will be delivered/shipped.
How can I get a commision Purse/handbag made?Please, log in with your name and email A dialogue will be started and on going communication with the artist will ensue. We will get back to you within 48hours to find a suitable time for you to chat directly with the artist about your particular needs.
What are the payment options?Please, visit the payment section of the website for further details on that. * Credit/ Debit Cards * Interac * E-transfer * Off-line payment * Bank transfers
What is the return policy?All transactions are Final. No returns/ no exchanges If for any reason you are not 100% satisfied with your purchase, please get in touch with our customer service department for a chance to exchange your purchase with another item of same or greater vialue. The exchange will be at the sole expense of the customer and of not cost to the store. The item is to be returned within 30days in its original condition with tags and receipt. We stand solidly behind our products. The idea is to reduce waste while adding value. Reach out to us via email, a return label will be generated for you to return the item prior to having new item mailed out to you. Subsequent postage will be at customer's expense. Check reciepts and sales agreement for more details.
What are the shipping policies?All items above $750 qualify for free sipping in Ontario, Canada. Barring that, shipping will be calculated using the prevalent rates of Canada Post at the time of purchase and the country of destination. Delivery could take anywhere between 2 - 4weeks. For expadited shipping, we could use FedEx, DHL or such priority shipping of your chioce following a complete payment of the shipping label. Reach out to us via email to set this up for you.
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